Shipping policy

Import Taxes & Duties: Included in the product price. No additional charges at delivery.
Shipping Costs: Vary based on items purchased and delivery location. The total shipping fee will be displayed during checkout.

Estimated Delivery: 8–16 days after payment confirmation. This includes days it takes for the product to be shipped from the factory overseas , quality inspection, and international shipping.
Potential Delays: Unforeseen delays may occur due to manufacturer issues, customs clearance, or major shipping company holidays (typically late January/February). Plan accordingly.

Cancellations are only permitted within 24 hours of order confirmation, as we process shipments immediately.
Once the product ships from
our overseas warehouse, cancellations are no longer possible.

Order & Payment: Complete your purchase.
Manufacturer Request: Request shipment to the overseas manufacturer's warehouse.
Inspection & Shipment: After quality checks, the product is shipped globally.
Local Delivery: Handed to your local carrier for final delivery.
Completion: Product arrives at your address.

Incorrect/Incomplete Addresses:
- If a package is returned due to errors in customer information (e.g., wrong address, missing details), we will reship it via cash on delivery (COD).
- Returned items are held for 30 days. After this period, refunds incur a 40% restocking fee (covers packing materials and processing).
Failed Deliveries: No refunds or reshipments if packages are unclaimed, returned without notice, or exceed the 30-day holding period.
No Phone Support: All communication is handled via email or our contact form.

Double-check all information (address, contact details) before submitting your order.
We are not liable for delays caused by customs, holidays, or incorrect customer-provided details.

For assistance, contact us at info@z-fashion.store

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