FAQ
[Order Inquiries]
Q. What are the shipping fees?
A. Shipping fees vary based on the destination country and will be displayed during checkout.
Q. Are taxes included in the price?
A. Import taxes and customs duties are included in the product price.
Q. Can I cancel my order?
A. Cancellations are unavailable once the order has been shipped. Details can be found in our Shipping Policy.
Q. I encountered an error during checkout. What should I do?
A. Try these steps:
- Clear your browser’s cache and cookies (select "All Time" in Chrome).
- Switch browsers or use incognito mode to rule out browser-related issues.
- Test a different device (e.g., phone or computer) and ensure your OS is updated.
-
Change your internet connection (e.g., switch from Wi-Fi to cellular data).
If the issue persists, contact us via Contact Us or Instagram.
[Delivery Details]
Q. Is international shipping available?
A. Yes, we deliver worldwide. If your region isn’t listed, reach out via Contact Us or Instagram.
Q. How long does delivery take?
A. Orders typically arrive in 7–15 days, though delays may occur due to carrier issues or holidays (e.g., in late January/February).
Q. I haven’t received my tracking number.
A. Processing takes 2–6 days. If you don’t receive a tracking email after this period, contact us via Contact Us or Instagram.
Q. Will I incur customs fees?
A. Shipments are sent DDP (Duties Delivered Paid). Which means import taxes and customs duties are included in the product price.
[Product Information]
Q. Do items get restocked?
A. Popular items may be restocked, but availability isn’t guaranteed. Check Contact Us or Instagram for updates.
Q. Are your clothes gender-neutral?
A. Yes, all items are designed as unisex.
Q. How do I choose the right size?
A. Refer to the size chart on each product page. For further assistance, contact us via Contact Us or Instagram.
Q. The item I received was defective. What should I do?
A. We do not accept any returns except for initial defective products. If you wish to return or exchange an initially defective item, please contact us at the email address below within 3 days including the date of delivery with [order number], [your name], [item number], [reason for return or exchange], and [attach a photo of the item]. Please see our "Refund Policy" for more details.